Frequently Asked Questions

ORDERING AND PAYMENT

Choose your colour and size on the product page, add it to your cart, and check out. You will get a confirmation email with your order number. If you want help while ordering, call or WhatsApp us on +91 70038 36096 between 11 AM and 6 PM IST.

Visa, Mastercard, American Express and PayPal all work at checkout. You can also pay through our Razorpay or PayU quick payment links, listed in the footer under Quick Links.

Yes. Every price on the site includes taxes. Shipping is calculated at checkout based on your address and order value.

Cancel free of cost any time before we ship. Once the parcel leaves us the request becomes a return, so follow the return steps instead.

SHIPPING AND DELIVERY

We dispatch within 24 to48 hours. After that, domestic orders usually reach you in 3 to 5 days and international orders in 5 to 8 days. Remote pin codes and heavier orders can take a little longer.

Yes. Domestic orders above Rs.600 shipfree. Below that, the exact cost appears at checkout before you pay.

Yes, we ship worldwide. International orders usually arrive 5 to 8 days after dispatch. Please note that international shipments are not eligible for return.

On international orders, yes. Customs duties, taxes and tariffs are set by your own government and paid by you, either at delivery or on a separate invoice. Check with your local customs office if you want an estimate before ordering.

Yes, on prepaid orders. Call, email or WhatsApp us with your order details and we will arrange it. Express charges apply on top of your order value.

We send a tracking number and link by email or WhatsApp as soon as your parcel ships. You can also open My Orders from the footer to see your full order history.

The courier will usually attempt delivery again. If the parcel comes back to us, we will contact you to arrange redelivery.

Email us at drapedivaa@gmail.com straight away with photos of the packaging and the product. Send them before you discard the packaging, because the courier claim depends on those images.

RETURNS, EXCHANGES AND REFUNDS

You can return or exchange most items within 7 days of delivery. The item must be unused, with its original tags and packaging intact.

Yes. Raise the exchange within 7 days of delivery and keep the item unused with its tags and packaging.

Sale products and international shipments. Everything else follows the standard 7 day window.

Tell us within 15 days of delivery and we will arrange a return or a replacement. Email drapedivaa@gmail.com or WhatsApp +91 70038 36096 with your order number and photos.

Email drapedivaa@gmail.com or WhatsApp +91 70038 36096 with your order number and photos of the item. You can also use the Easy Returns and Exchanges link in our footer.

We cover it when the fault is ours, such as a wrong or damaged item. If you changed your mind, a nominal shipping cost is deducted from your refund.

Yes. For remote or restricted locations where our courier cannot pick up, you send the item back tousand we process the exchange or replacement once it reaches us.

Refunds take 2 to 5 business days after we check the returned item and approve it. The money goes back to the payment method you used. For Cash on Delivery orders, share your bank details so we can transfer it.

BLOUSES, SIZES AND FIT

Our blouses are stretch fit and go by bust measurement rather than a standard size letter. Open the Description section on the product page to see the bust range for that style, and check whether it also comes in a plus size version. If you fall between two ranges, WhatsApp us and we will help you choose.

Yes. Every blouse arrives stitched and ready to wear, so you can skip the tailor.

They are 100% cotton hosiery, soft, breathable and stretchable. Other ranges use different fabrics, so check the Description tab on the product page you are viewing.

Open any blouse product page and expand the Description section. It lists the bust range, sleeve length and blouse length in inches for that specific style.

Very close, though shades shift a little between screens and lighting. We photograph our products under neutral light to keep the difference small.

SAREE CARE AND STORAGE

Hand wash only, in normal or cold water with a mild detergent. Avoid acids, alkalis and brushes. To dry, squeeze the fabric gently rather than twisting it.

Fold them into breathable saree covers and keep them off metal hooks. Our muslin hanging covers and saree hangers hold the drape without creasing the pallu, and the covers with a separate blouse chamber keep the whole set together.

They hold your pleats in place while you drape, which makes even pleating far easier than pinning by hand.

CONTACT AND COMPANY

Call or WhatsApp +91 70038 36096, or email drapedivaa@gmail.com. We answer between 11 AM and 6 PM IST. The form on our Contact Us page reaches the same inbox.

Drapedivaa Sales Pvt. Ltd., 85 Bentinck Street, 4th Floor, Kolkata 700001. All our products carry India as their country of origin.